Shipping & Returns

Shipping

We use Australia Post to send all parcels

Free shipping for all Australian orders over $150

$10 flat rate for all Australian orders under $150. 

$20 flat rate for all International orders

At House of Herbs, we know skincare is personal. Every skin is unique, and when you’re choosing products with natural, plant-based ingredients, you want to feel confident in your decision. That’s why we keep things simple: clear information, straightforward processes, and real support whenever you need it.

Please take a moment to read the details below before placing your order.

30-Day Satisfaction Guarantee

We offer a 30-day window of support on all purchases made directly through our website. If your order arrives damaged or faulty, we’ll replace the item or issue a refund - whichever works best for you.

To assess any quality issue, we may ask for the item to be returned (at our cost) so our team can review it properly. Please don’t tamper with the product before sending it back.

Notes on Sensitivities & Allergies

Our formulations are crafted with gentle, botanical ingredients. Even so, natural products can sometimes trigger reactions. It’s important that you check the ingredient list carefully before purchasing - especially if you have known sensitivities.

Refunds and exchanges cannot be provided for:

Change of mind

Personal skin reactions or allergies (unless a product fault is confirmed)

Not sure what’s right for you?

We always recommend patch testing and you’re welcome to contact us for guidance - we’ll happily help you choose a product that suits your skin.